The gap between visits
A missed visit shows what happened. Not always why.
Attendance data records the gap. It does not explain what would make returning easier.
- First visitAttended
- Between visitsNothing recordedA barrier may go unheard
- Next visitMissedReason not recorded
How it works
A plan between visits, set by the professional.
Watch a check-in as the person sees it. Everything here is a fictional example.
MindeLine
Hi Ana, it's MindeLine, your care team's automated assistant. How did today's visit feel?
Good. I'm just not sure I can come back.
Thanks for telling me. What might make it hard to come back?
My work hours make appointments difficult.
Your care team will see your answer. Would a plan help? If I finish work late, then…
…I'll message the clinic to change the time.
Sent to the care team · Work schedule · Needs staff review
01
The professional sets the plan.
What to expect, which questions to ask after each visit and when reminders go out.
02
A short check-in after each visit.
On WhatsApp or the patient portal, with the professional's questions word for word.
03
Reminders carry their own plan.
Before the next visit, with the if-then plan the person wrote.
04
The care team sees it and decides.
Difficulties arrive in the person's own words. A staff member decides what comes next.
In the demo, messages and calls go only to an authorized test phone.
The evidence
Missed visits are common. The reason can stay hidden.
These studies describe the problem, not MindeLine's impact.
21.8%
94,832 appointments, one per person. Primary care broadly, not mental health alone, and not a national estimate.
34%
A meta-analysis of 35 studies; rates varied widely between settings.
64%
Estimates vary by setting and are not forecasts for one clinic.
MindeLine has not been evaluated with real patients; its effect is unknown.
Clinical safety
Human review stays central.
A staff member reviews what the person shares and decides what follow-up may help. MindeLine does not diagnose or make care decisions.
“I can’t make that appointment time.”
Reaches the care team as a scheduling difficulty, in the person's own words.
“I’m unsure about continuing.”
A staff member reviews it and decides what follow-up fits.
“I need urgent help.”
MindeLine shares emergency numbers. It is not monitored in real time.
Fictional examples. No real-patient response protocol is active.
Privacy and security
Ready for review before live use.
Fictional demo data only. Real-patient use needs technical, clinical, legal, and operational review.
- Synthetic data
- Never enter real patient information.
- Consent by purpose
- Follow-up starts only after the required consent.
- Test phone only
- Messages and calls are restricted to authorized testing.
- Staff decides
- A person reviews the summary and chooses what happens next.
Frequently asked questions
Does MindeLine contact real patients?
No. The demo uses fictional cases. Messages and calls are limited to an authorized test phone.
Does it connect to a clinical record?
No. The current prototype has no live EHR integration.
Does MindeLine make clinical decisions?
No. A care-team member reviews the information and decides what to do.
Is this an emergency service?
No. MindeLine is not monitored for urgent or real-time response.
Walk through the prototype.
Explore the current workflow with synthetic cases. No real patient data is needed.
Request a demo
For mental-health clinics, public primary-care teams and community mental-health programs.
We reply from contact@mindeline.com. Please don't include patient data.